Your Privacy Matters

At BokaTaxi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our ride-hailing services.

Table of Contents

1. Information We Collect

👤 Personal Information

  • Name and email address
  • Phone number
  • Profile photo (optional)
  • Payment information (processed securely via Stripe)
  • Home and work addresses

🚗 Ride Information

  • Pickup and drop-off locations
  • Ride history and timestamps
  • Fare and payment details
  • Driver information
  • Ratings and feedback

📍 Location Data

  • Real-time GPS location (when app is in use)
  • Pickup and drop-off coordinates
  • Route tracking during rides

📱 Device Information

  • Device type and operating system
  • App version
  • IP address
  • Usage analytics

2. How We Use Your Information

  • Provide Services: Process ride bookings, match you with drivers, and facilitate payments
  • Safety & Security: Verify identities, track rides in real-time, and respond to emergencies
  • Communication: Send ride confirmations, driver details, and service updates
  • Improvement: Analyze usage patterns to enhance app performance and user experience
  • Legal Compliance: Meet regulatory requirements and respond to legal requests
  • Marketing: Send promotional offers (with your consent, unsubscribe anytime)

3. Data Sharing & Disclosure

We do NOT sell your personal data. We share data only in these situations:

✅ With Your Consent

Example: Sharing your location with your driver during a ride

✅ Service Providers

Trusted partners who help us operate (payment processors, cloud hosting, SMS services)

✅ Legal Requirements

When required by law, regulation, or legal process

✅ Safety & Protection

To protect our rights, prevent fraud, or ensure user safety

4. Data Retention

We retain your personal data only as long as necessary:

  • Active Accounts: Retained while your account is active
  • Ride History: 7 years (Swedish tax law requirement)
  • Deleted Accounts: Personal data removed within 30 days, anonymized ride data may be retained for analytics
  • Location Data: Deleted 30 days after ride completion unless needed for dispute resolution

5. Your Rights (GDPR)

As a user in the EU/EEA, you have the following rights:

Access

Request a copy of your personal data

Correction

Update inaccurate or incomplete data

Deletion

Request deletion of your data (right to be forgotten)

Portability

Receive your data in a structured, machine-readable format

Restriction

Limit how we process your data

Objection

Object to processing based on legitimate interests

Withdraw Consent

Revoke consent for marketing communications

Complaint

File a complaint with Swedish Data Protection Authority

To exercise your rights: Contact us at privacy@bokataxistockholm.se or use the "Export My Data" and "Delete Account" features in the app settings.

6. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for all data transmission
  • Secure cloud storage with access controls
  • Regular security audits and penetration testing
  • PCI DSS compliance for payment processing (via Stripe)
  • Employee access restricted on need-to-know basis

7. Cookies & Tracking

Our app and website use cookies and similar technologies for:

  • Essential: Enable core app functionality and security
  • Analytics: Understand app usage and improve performance
  • Preferences: Remember your settings and language

You can control cookie preferences through your device settings.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at privacy@bokataxistockholm.se.

9. International Transfers

Your data may be transferred to and processed in countries outside the EU/EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with this Privacy Policy.

10. Contact Us

Data Controller

BokaTaxi Stockholm AB
Organization Number: 556XXX-XXXX

privacy@bokataxistockholm.se
+46 70 000 00 00
Stockholm, Sweden

Supervisory Authority: You have the right to lodge a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten - IMY).

Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect changes. Continued use of our services after changes constitutes acceptance of the updated policy.